Position Details

Type Not Specified

Experience mid

Exp. Years 3+ years

Education Bachelor's degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience

Category Networking & Telecom

About this role

Responsible for ensuring the reliability and performance of critical business applications and supporting network operations, leading incident resolution, and maintaining SLAs.

Key Responsibilities

Ensure application SLAs
Lead outage resolution
Manage vendor support
Monitor performance
Implement change control

Technical Overview

Focus on application and network support, incident management, vendor coordination, and security compliance within telecom infrastructure.

Ideal Candidate

The ideal candidate is a mid-level network operations engineer with at least 3 years of experience managing application reliability, incident resolution, and supporting network systems in a telecom environment. Strong leadership and problem-solving skills are essential.

Must-Have Skills

Network SystemsApplication supportIncident resolutionVendor managementChange management

Nice-to-Have Skills

SecurityComplianceITILMonitoring tools

Tools & Platforms

Monitoring toolsSupport platforms

Required Skills

Network SystemsApplication supportIncident managementVendor supportChange controlPerformance monitoringApplication security

Hard Skills

Network OperationsApplication reliabilityPerformance monitoringApplication SLAsApplication securityComplianceIncident managementVendor supportChange controlPatch management

Soft Skills

leadershipproblem-solvingcollaborationcustomer focuscommunicationteam management

Industry & Role

Industry Telecom

Job Function Network and application operations support

Role Subtype Network Operations Engineer

Tech Domains Networking / TCP-IP, Support platforms, Application support, Network Systems

Clearance & Visa

Clearance Required None

Visa Sponsorship No

Keywords for Your Resume

Network OperationsApplication reliabilityPerformance monitoringApplication SLAsApplication securityIncident managementVendor supportChange controlPatch managementNetwork SystemsSupport platformsSupport teamsApplication supportTroubleshootingCustomer focusTeam managementnetwork operationsapplication supportincident managementvendor managementchange controlperformance monitoringapplication securitysupport platformssupport teamstroubleshooting

Deal Breakers

No experience with network systems, Lack of incident management skills, No support or telecom background, Inability to lead support teams

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Staff Network Operations Engineer

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