✦ Luna Orbit — Software Engineering

Staff Software Engineer (Full-stack), Technical Support

at Outreach

📍 Hyderabad Onsite Posted March 12, 2026
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Position Details

Type Not Specified
Experience senior
Exp. Years Not specified
Education Not specified
Category Software Engineering

About this role

A senior full-stack software engineer role focused on developing AI-powered support troubleshooting platforms, primarily backend with some frontend responsibilities, at Outreach in Hyderabad.

Key Responsibilities

  • Develop backend systems
  • Design frontend components
  • Implement AI tools
  • Integrate disparate tools
  • Improve TSE efficiency

Technical Overview

Involves backend system development, frontend component design, AI tool integration, API development, and cloud technology utilization for support platforms.

Ideal Candidate

The ideal candidate is a senior full-stack software engineer with strong backend and frontend skills, experienced in AI-powered support systems and cloud technologies. They should be comfortable designing internal tools and integrating disparate systems to improve customer support efficiency.

Must-Have Skills

Backend developmentFrontend developmentAPI integrationAI toolsUI/UX design

Nice-to-Have Skills

AI-powered support systemsinternal tools designsupport troubleshooting platforms

Tools & Platforms

AI platformsinternal toolssupport platforms

Required Skills

Backend developmentFrontend developmentAPIAI toolsUI/UXSupport troubleshootingSupport platformCloud technologiesArtificial IntelligenceSupport systems

Hard Skills

AIArtificial IntelligenceBackend systemsFrontend developmentUI/UXAPI integrationCloud technologies

Soft Skills

collaborationproblem-solvingcommunicationadaptabilityteamwork

Industry & Role

Industry SaaS
Job Function Develop and enhance AI-powered support systems

Keywords for Your Resume

Software EngineerFull-Stack DeveloperBackend systemsFrontend componentsAI toolsAPIUI/UXSupport troubleshootingSupport platformCloud technologiesAIArtificial IntelligenceUI/UX designAPI integrationSupport systemsBackend developmentFrontend development

Deal Breakers

Lack of experience with AI tools, No backend or frontend development experience, Unwillingness to work onsite in Hyderabad

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