Position Details
About this role
This role involves designing and overseeing Salesforce Messaging solutions, integrating multi-channel communication features, and providing technical leadership within the Contact Center team.
Key Responsibilities
- Architect Salesforce Messaging solutions
- Lead system integration
- Manage technical standards
- Collaborate with stakeholders
- Oversee deployment and performance
Technical Overview
The position requires expertise in Salesforce Service Cloud, Messaging, Omni-Channel, Einstein Bots, and system integration, with a focus on scalable, secure, and efficient customer engagement solutions.
Ideal Candidate
The ideal candidate is a senior Salesforce architect with extensive experience in Service Cloud and messaging solutions, capable of leading technical design and integration efforts while managing stakeholder expectations.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Salesforce Service Cloud or Messaging, No experience in solution architecture or system integration, No leadership or stakeholder management skills
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile