Position Details

Type Not Specified

Experience executive

Exp. Years Not specified

Education Not specified

Category Project & Program Management

About this role

This role is a senior Staff Technical Program Manager position in Customer Experience, focused on end-to-end post-sale engagement for Fortune 2000 strategic accounts. You will own account planning, implement rigorous program governance (including RAID logs and executive reporting), and manage risks and blockers to drive adoption, value realization, and renewal readiness.

Key Responsibilities

Own end-to-end post-sale engagement and account planning,Design and maintain program governance with RAID logs and executive reporting,Serve as senior VP/C-suite post-sale point of contact,Lead executive business reviews and program health check-ins,Surface risks and drive escalations to resolve blockers early

Technical Overview

While not a project coordinator, the role is technical program leadership for enterprise customers adopting Crossplane-powered infrastructure control planes. You will run operational details of complex programs and use AI tooling to automate program workflows and scale impact across accounts.

Ideal Candidate

The ideal candidate is a Staff Technical Program Manager with deep enterprise post-sales program leadership experience, including end-to-end account planning for Fortune 2000 strategic customers. They excel at program governance using RAID logs, milestone tracking, and executive status reporting, while managing risks and blockers through strong C-suite stakeholder communication.

Must-Have Skills

end-to-end post-sale engagementaccount planning program for Fortune 2000 strategic accountsprogram governance (project plansRAID logsmilestone trackingexecutive status reporting)executive stakeholder management (VP and C-suite)risk identification and escalation pathsdocumentationenterprise program leadership

Tools & Platforms

AI tooling

Required Skills

technical program managementpost-sale engagementaccount planningprogram governanceRAID logsmilestone trackingexecutive status reportingexecutive business reviewsrisk managementescalation pathsblocker resolutiondocumentationAI toolingadoptionvalue realizationrenewal readiness

Hard Skills

post-sale engagementaccount planning programprogram governanceproject plansRAID logsmilestone trackingexecutive status reportingrisk identificationescalation pathsblocker resolutionenterprise stakeholder managementexecutive business reviewsprogram health check-insdocumentationoperational detailsadoptionvalue realizationrenewal readinessprogram workflows automationAI tooling

Soft Skills

builder's mindsettrust building with VP- and C-suite stakeholdersexecutive communicationleadershiporganizational navigationproactivenessmeticulous documentationrisk management mindset

Industry & Role

Industry SaaS

Job Function Lead enterprise post-sales technical programs to ensure successful adoption, measurable value, and renewal readiness.

Role Subtype Technical Project Manager

Tech Domains Kubernetes, Amazon Web Services, AI & Machine Learning

Keywords for Your Resume

Staff Technical Program ManagerTechnical Program ManagerTPMProgram Managerenterprise program leadershippost-sale engagementaccount planningFortune 2000program governanceRAID logsmilestone trackingexecutive status reportingexecutive business reviewsprogram health check-insrisk managementescalation pathsblocker resolutionadoptionvalue realizationrenewal readinesscustomer experienceAI toolingoperational details

Deal Breakers

Experience owning end-to-end post-sale engagement and account planning for complex enterprise accounts (Fortune 2000)

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