✦ Luna Orbit — IT Support & Helpdesk

Store Support Agent and Excel Specialist

at Basics Group

📍 Remote, US Remote Posted March 03, 2026
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Position Details

Type Part-Time
Experience entry
Exp. Years Entry level
Education Bachelor’s degree in relevant field (marketing, business, communications, etc)
Category IT Support & Helpdesk

About this role

Part-time remote support role assisting retail store employees with ticket resolution and Excel formatting.

Key Responsibilities

  • Monitor ticket system
  • Format order forms
  • Provide tier 1 troubleshooting
  • Follow-up on escalated tickets
  • Collaborate with team

Technical Overview

Supports ticketing systems, Excel file formatting, and customer service in a remote environment.

Ideal Candidate

The ideal candidate is a detail-oriented, customer service-focused individual with strong communication skills and proficiency in MS Office, especially Excel. They should be able to work independently in a remote, part-time capacity supporting retail store employees through ticketing systems.

Must-Have Skills

MS OfficeExcelCustomer ServiceCommunication

Nice-to-Have Skills

Retail OperationsTicket ResolutionWorkflow Improvement

Tools & Platforms

MS OfficeHelp Desk Ticketing System

Required Skills

MS OfficeExcelCustomer ServiceCommunicationTicket resolutionWorkflow procedures

Hard Skills

MS OfficeMicrosoft Office 365ExcelWordPowerPointHelp Desk Ticketing Systems

Soft Skills

Customer ServiceCommunicationTeamworkProblem-solvingDetail-oriented

Industry & Role

Industry Retail / Consumer Services
Job Function Remote retail support and ticket resolution

Keywords for Your Resume

Support AgentHelp DeskTicket resolutionExcelMS OfficeCustomer serviceRemotePart-TimeWorkflow proceduresCommunication skillsRetail operationsTicket systemFormatting Excel filesVirtual help deskPart-time supportCustomer Service

Deal Breakers

Lack of experience with MS Office or Excel, Inability to work remotely, No customer service experience, No relevant degree

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