Position Details

Salary $110K – $130K USD / year

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Not specified

Category Sales & Business Development

About this role

Strategic Account Manager responsible for managing and growing Fingerprint’s key customer accounts, focusing on renewals, expansions, and long-term partnerships in a remote setting.

Key Responsibilities

Manage strategic accounts
Drive renewals and expansions
Build executive relationships
Negotiate contracts
Ensure customer satisfaction

Technical Overview

Focus on account management, customer success, sales, renewals, upselling, and client relationship building with a strategic approach.

Ideal Candidate

The ideal candidate is a mid-level account manager with 3+ years in customer success or sales, strong relationship-building skills, and experience managing strategic accounts in fintech or fraud detection sectors. They excel in renewals, upselling, and contract negotiations remotely.

Must-Have Skills

Account management experienceCustomer relationship skillsRenewals and upsell experienceStrategic account planningContract negotiation

Nice-to-Have Skills

Experience in fraud detectionOpen-source projectsRemote work experienceClient engagementTechnical understanding of fraud solutions

Tools & Platforms

CRM softwareSalesforceEmail toolsVideo conferencing

Required Skills

Account ManagementCustomer SuccessSalesRenewalsUpsellCross-sellBusiness DevelopmentStrategic Account PlanningContract NegotiationClient Relationships

Hard Skills

Account ManagementCustomer SuccessSalesRenewalsUpsellCross-sellBusiness DevelopmentStrategic Account PlanningContract NegotiationClient Relationships

Soft Skills

Executive presenceBusiness acumenRelationship buildingCommunicationNegotiationStrategic thinking

Industry & Role

Industry Fintech

Job Function Manage and grow strategic customer relationships to ensure long-term success

Role Subtype Account Manager

Keywords for Your Resume

account managementcustomer successsalesrenewalsupsellcross-sellbusiness developmentcontract negotiationclient relationshipsremotestrategic accountenterprise accountsclient engagementfraud detectionopen-sourceremote workrelationship buildingbusiness acumennegotiation

Deal Breakers

No account management experience, Lack of customer relationship skills, Inability to handle renewals or upsell, No remote work experience, Lack of strategic thinking

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