Position Details
About this role
This role involves managing customer support relationships, ensuring contractual compliance, and driving customer satisfaction for Motorola Solutions' public safety software products.
Key Responsibilities
- Engage with strategic customers post-sale
- Drive customer satisfaction and retention
- Manage contractual obligations
- Partner with customers for product adoption
- Mentor other CSMs
Technical Overview
Focus on customer support, contract management, and technical expertise in public safety software solutions, with hybrid work environment.
Ideal Candidate
The ideal candidate is a mid-level customer support manager with experience in managing customer relationships, contract oversight, and technical support in a public safety or software environment. Strong leadership, communication, and problem-solving skills are essential.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience in customer support or relationship management, No experience with public safety or software solutions, Inability to work in a hybrid environment, Lack of leadership or mentoring skills
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