✦ Luna Orbit — Customer Success & Support

Success Architect - B2B Commerce

at Salesforce

📍 2 Locations Unknown Posted March 13, 2026
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

A Customer Success Architect role focused on Salesforce Commerce Cloud, responsible for engaging with customers, providing technical guidance, and driving adoption of Salesforce solutions.

  • Engage with customers
  • Provide technical consultation
  • Design solutions for B2B Commerce
  • Build strong customer relationships
  • Drive customer success and adoption

Role involves technical architecture, solution design, and customer engagement within Salesforce's SaaS platform, emphasizing Commerce Cloud and cloud-based solutions.

The ideal candidate is a mid-level Customer Success Architect with experience in Salesforce Commerce Cloud and cloud solutions. They possess strong communication and relationship-building skills, with a focus on technical architecture and customer engagement strategies.

Customer EngagementSolution ArchitectureTechnical ArchitectureSolution DesignCustomer Success
DevOpsThought LeadershipProduct ExpertiseHigh-velocity advisory
SalesforceCommerce CloudCloudcraze
Customer EngagementSolution ArchitectureTechnical ArchitectureSolution DesignCloudcrazeSalesforceAICRM
AIArtificial IntelligenceCRMCustomer SuccessSolution ArchitectureTechnical ArchitectureDevOpsSolution DesignCloudcrazeHigh-velocity advisoryCustomer EngagementTechnical ConsultationThought LeadershipProduct Expertise
CommunicationLeadershipRelationship BuildingProblem SolvingStrategic Thinking
Industry SaaS
Job Function Customer success and technical solution architecture for Salesforce Commerce Cloud
SalesforceCustomer SuccessSolution ArchitectureTechnical ArchitectureCommerce CloudCloudcrazeCustomer EngagementSolution DesignDevOpsThought LeadershipProduct ExpertiseAIArtificial IntelligenceCRM

Lack of Salesforce Commerce Cloud experience, No experience in customer success or technical architecture, Unwillingness to work remotely

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