✦ Luna Orbit — Customer Success & Support

Success Architect - B2C Commerce

at Salesforce

📍 2 Locations Unknown Posted March 13, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 0+ years
Education Not specified
Category Customer Success & Support

About this role

This role involves driving customer success for Salesforce's Commerce Cloud solutions, providing strategic guidance, technical architecture, and ensuring high customer satisfaction.

Key Responsibilities

  • Engage with customers
  • Provide strategic consultation
  • Translate technical concepts
  • Design solutions
  • Optimize performance

Technical Overview

The technical scope includes Salesforce Commerce Cloud, CRM, AI integrations, DevOps practices, and solution design for enterprise clients.

Ideal Candidate

The ideal candidate is a customer success professional with expertise in Salesforce Commerce Cloud, capable of engaging with enterprise clients, designing solutions, and providing strategic technical guidance to ensure customer satisfaction.

Must-Have Skills

Experience in delivering B2C Commerce Cloud solutionsStrong customer engagement skillsAbility to translate complex technical conceptsExperience with technical architecture and solution designProactive and reactive advisory skills

Nice-to-Have Skills

Experience with Salesforce platformKnowledge of AI and CRM systemsExperience in SaaS environments

Tools & Platforms

Salesforce Commerce CloudSalesforce CRMAI platforms

Required Skills

Customer SuccessSolution ArchitectureCommerce CloudSalesforceAICRMTechnical ArchitectureDevOpsPerformance OptimizationSolution Design

Hard Skills

Customer SuccessSolution ArchitectureCommerce CloudAICRMSalesforceTechnical ArchitectureDevOpsPerformance OptimizationSolution Design

Soft Skills

CommunicationRelationship BuildingStrategic ThinkingProblem SolvingCollaboration

Industry & Role

Industry SaaS
Job Function Customer success and technical advisory for Salesforce Commerce Cloud

Keywords for Your Resume

Customer SuccessSolution ArchitectureCommerce CloudSalesforceAICRMTechnical ArchitectureDevOpsPerformance OptimizationSolution Design

Deal Breakers

Lack of experience with Salesforce Commerce Cloud, No background in customer success or solution architecture, Inability to communicate technical concepts effectively

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