Position Details

Salary $162K – $223K USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

This role involves supporting strategic customers by providing expert guidance on Salesforce Industry Cloud solutions, ensuring long-term success and solution optimization.

Key Responsibilities

Partner with strategic customers to assess Industry Cloud implementations
Provide expert recommendations on technical architecture
Drive solution design and feature adoption
Surface customer feedback for product improvements
Collaborate across teams for long-term customer success

Technical Overview

Focuses on Salesforce cloud solutions, solution architecture, technical guidance, and customer impact assessment, working closely with product teams and customers.

Ideal Candidate

The ideal candidate is a customer success professional with deep expertise in Salesforce and Industry Clouds, possessing strong solution design and technical guidance skills. They should have experience working with strategic, high-priority clients to optimize cloud solutions and drive customer impact.

Must-Have Skills

Solution designCustomer impact assessmentIndustry Cloud expertiseTechnical guidancePartner collaboration

Nice-to-Have Skills

Multi-cloud expertiseSolution lifecycle managementProduct feedback surfaceCustomer success management

Tools & Platforms

SalesforceSalesforce CloudCustomer Success tools

Required Skills

SalesforceSolution DesignCustomer SuccessIndustry CloudsTechnical GuidanceCloud TechnologiesCRM

Hard Skills

SalesforceSolution DesignSolution ArchitectureCustomer SuccessIndustry CloudsSolution OptimizationTechnical GuidanceProduct FeedbackCustomer Relationship ManagementCloud Technologies

Soft Skills

CommunicationStrategic ThinkingProblem SolvingCollaborationCustomer FocusLeadershipProactive Thinking

Industry & Role

Industry SaaS

Job Function Customer success architect specializing in Salesforce Industry Clouds

Keywords for Your Resume

SalesforceCustomer SuccessSolution DesignIndustry CloudsTechnical ArchitectureSolution OptimizationCustomer ImpactMulti-CloudProduct FeedbackCRMCloud TechnologiesCustomer Relationship ManagementSolution LifecycleTechnical GuidancePartner Collaboration

Deal Breakers

Lack of Salesforce or Industry Cloud experience, No customer success background, Inability to collaborate with cross-functional teams

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Success Architect - Industry

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