✦ Luna Orbit — Customer Success & Support

Success Architect / Senior Success Architect

at Salesforce

📍 4 Locations Unknown 💰 $123K – $227K USD / year Posted March 26, 2026
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Position Details

Salary $123K – $227K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

About this role

This role involves supporting Salesforce customers by providing technical guidance, ensuring feature adoption, and maintaining architectural health to drive long-term success.

Key Responsibilities

  • Support customer technical needs
  • Guide feature adoption
  • Conduct architectural health checks
  • Collaborate with support teams
  • Ensure long-term customer success

Technical Overview

The technical scope includes Salesforce CRM, customer support systems, architectural health checks, and proactive monitoring to optimize customer experience.

Ideal Candidate

The ideal candidate is a customer success professional with strong technical support skills, experience in Salesforce and CRM systems, and the ability to provide architectural guidance and proactive customer support to ensure long-term success.

Must-Have Skills

Customer supportTechnical guidanceFeature adoptionArchitectural health checks

Nice-to-Have Skills

Proactive monitoringLong-term customer successSupport engineering

Tools & Platforms

SalesforceCustomer Success toolsSupport systems

Required Skills

Customer SupportTechnical GuidanceSalesforceCRMArchitectural health checksFeature adoptionProactive monitoringSupport engineeringCustomer engagement

Hard Skills

Customer SuccessCustomer SupportTechnical SupportSalesforceCRMArchitectural health checksFeature adoptionProactive monitoringTechnical guidance

Soft Skills

CommunicationRelationship buildingProblem-solvingCustomer focusCollaborationAdvisory skills

Industry & Role

Industry SaaS
Job Function Support Salesforce customers through technical guidance and proactive support
Role Subtype Customer Support
Tech Domains Salesforce, Customer Success

Keywords for Your Resume

Customer SuccessCustomer SupportTechnical SupportSalesforceCRMArchitectural health checksFeature adoptionProactive monitoringSupport engineerCustomer engagementLong-term successSupport systemsCustomer relationshipTechnical guidance

Deal Breakers

Lack of experience in customer support, No familiarity with Salesforce or CRM, Inability to provide technical guidance

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