About this role
Calix is seeking a Success Engagement Manager for SmartMDU to work directly with Managed Service Providers (MSPs) and Communication Service Providers (CSPs) to drive growth in the MDU market. The role owns launch project management, builds customer enablement, and supports adoption through go-to-market planning and self-service assets.
Key Responsibilities
- Project manage SmartMDU launch from point of sale through onboarding, launch and adoption
- Create and evolve enablement programs and success roadmaps
- Develop enablement content (guides, knowledge articles, videos, training materials)
- Lead SmartMDU go to market planning with MSPs and CSPs
- Gather product feedback and help deploy use cases for continuous enhancements
Technical Overview
The role supports a cloud-first, AI-powered Calix platform and specifically SmartMDU for managed Wi-Fi in multi-dwelling units (MDUs). No specific engineering tools are listed; focus is on customer-facing enablement content, use case development, and adoption support.
Ideal Candidate
The ideal candidate is a hands-on Success Engagement Manager with experience driving customer engagement and enablement for technology products in the Managed Service Provider (MSP) and Communication Service Provider (CSP) ecosystem. They can project manage new product launches end-to-end, build enablement programs and success roadmaps, and partner cross-functionally to drive go-to-market planning, adoption, and continuous product feedback.
Must-Have Skills
Project manage the new product launch process for the customerfrom point of salethrough onboardinglaunch and adoptionCreatemaintain and evolve comprehensive enablement programsDevelop enablement content including success roadmapsenablement guidesknowledge articlesvideosemployee and property manager training materialsLead SmartMDU go to market planning efforts with MSPs and CSPsPartner with ProductMarketingServicesSuccessand Sales teams to help create compelling multi-dimensional solutionsGather product feedback for continuous product enhancements and improved user experience
Required Skills
project managementnew product launchonboardinglaunch and adoptionenablement programssuccess roadmapsenablement guidesknowledge articlestraining materialsgo to market planninguse case developmentmarket activation contentself-service digital assetsproduct feedback
Hard Skills
project management for new product launch processpoint of sale onboarding launch and adoptionenablement programs developmentgo to market planningcreate and maintain enablement contentsuccess roadmapsenablement guidesknowledge articlesvideostraining materials for employee and property managersuse case development and deploymentmarket activation planningself-service and digital assets communication and validationproduct feedback gathering for continuous enhancementscross-functional partnership with ProductMarketingServicesSuccessand Sales teamsMDU market enablement (managed Wi-Fi)
Soft Skills
hands-on executioncustomer collaborationcommunicationstakeholder managementcoordinationability to partner cross-functionallyability to validate and propagate self-service assetstraining and enablement leadership mindset
Keywords for Your Resume
Success Engagement ManagerSuccess Engagement Manager- SmartMDUSmartMDUManaged Service Providers (MSPs)Communication Service Providers (CSPs)multi-dwelling units (MDUs)managed Wi-Fiproject managenew product launchonboardinglaunch and adoptionenablement programssuccess roadmapsenablement guidesknowledge articlestraining materialsgo to market planningmarket activationuse casesproduct feedbackself-servicedigital assets
Deal Breakers
Must be able to project manage the launch process from point of sale through onboarding, launch, and adoption, Must have experience developing enablement programs/content for MSPs and CSPs
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