Position Details
About this role
Supervise cargo customer service operations to keep freight moving and flights on time. Lead and train Freight Agents, ensure shipments are handled safely and meet requirements, and coordinate with other departments to maintain smooth ground operations.
Key Responsibilities
- Guide Freight Agents and ensure shipments are handled safely and quickly to meet requirements
- Train and support the team
- Solve operational problems
- Coordinate with other departments to keep operations running smoothly
- Work assigned shifts based on seniority (including early mornings, late evenings, weekends, and holidays)
Technical Overview
Operations and people-management focused role for cargo customer service with an emphasis on compliance, safe shipment handling, and schedule-driven shift management.
Ideal Candidate
The ideal candidate is a customer service operations leader with experience supervising freight/cargo support activities and ensuring shipments are handled safely, quickly, and in compliance. They have a strong background training and supporting teams, solving operational problems, and coordinating with other departments to keep flights and cargo on schedule.
Must-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
U.S. citizenship required, External applicant must be a current resident of the State of New York, Not selected for the Supervisor Cargo Customer Service position at BUF within the last 12 months (per posting restriction)
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