Position Details
About this role
This role involves managing collections workflows, leading a team of specialists, and optimizing processes through reporting and system management.
Key Responsibilities
- Team leadership
- Case prioritization
- Reporting and analysis
- Process improvement
- Technology enhancements
Technical Overview
The technical environment includes Salesforce, ServiceNow, and Microsoft Office, with a focus on case management, data analysis, and process improvement.
Ideal Candidate
The ideal candidate is a mid-level collections supervisor with 5-8 years of experience in revenue or customer operations, proficient in Salesforce and ServiceNow, with strong leadership and reporting skills to manage collections workflows.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 5 years experience in relevant fields, No experience with Salesforce or ServiceNow, Lack of team management skills, No Bachelor's degree
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