✦ Luna Orbit — IT Support & Helpdesk

Supervisor, Tech Infrastructure

at Raymondjames

📍 Saint Petersburg, FL Onsite Posted March 27, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 6+ years
Education Bachelor's in Computer and Information Science, Bachelor's in Information Technology
Category IT Support & Helpdesk

About this role

This role involves supporting virtualization platforms and infrastructure systems, managing support tickets, and implementing automation workflows for a financial services firm in Saint Petersburg.

Key Responsibilities

  • Support virtualization platforms
  • Maintain Cisco UCS environments
  • Manage support tickets
  • Implement automation workflows
  • Coordinate infrastructure support

Technical Overview

The position requires expertise in virtualization, Cisco UCS, support ticketing, and automation tools like Ansible and Terraform, supporting enterprise infrastructure.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with experience in virtualization, Cisco UCS, and support ticketing systems, capable of supervising infrastructure support teams and implementing automation workflows.

Must-Have Skills

Support and maintenance of virtualization platformsCisco UCSPatchingSupport ticketingServiceNow

Nice-to-Have Skills

Automation workflowsInfrastructure as CodeMonitoring performanceCapacity planning

Tools & Platforms

ServiceNowAnsibleTerraformCisco UCSVirtualization platforms

Required Skills

IT supportInfrastructure supportVirtualization platformsCisco UCSPatchingSupport ticketingServiceNowAutomation workflowsInfrastructure as Code

Hard Skills

IT supportInfrastructure supportVirtualization platformsCisco UCSPatchingHardware supportSupport ticketingServiceNowAutomation workflowsInfrastructure as Code

Soft Skills

LeadershipTeam supervisionCommunicationProblem-solvingOrganizational skills

Certifications

Required

Bachelor's in Computer and Information ScienceBachelor's in Information Technology

Industry & Role

Industry Financial Services
Job Function IT infrastructure support and automation implementation
Role Subtype IT Support Specialist
Tech Domains Cisco UCS, Virtualization platforms, ITSM / ServiceNow, Ansible, Terraform

Keywords for Your Resume

IT supportInfrastructure supportVirtualization platformsCisco UCSPatchingSupport ticketingServiceNowAutomation workflowsInfrastructure as CodeTeam supervisionSupport and maintenancePerformance monitoringCapacity planningTroubleshootingOrganizational skillsVirtualization

Deal Breakers

Lack of virtualization experience, No Cisco UCS experience, No support ticketing experience, No infrastructure support background

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