Position Details

Salary $87K – $119K USD / year

Type Not Specified

Experience lead

Exp. Years 3+ years

Education Bachelor’s degree preferred; equivalent technical experience considered.

Category IT Support & Helpdesk

About this role

Supervisor, Technical Support responsible for leading a remote weekend support team and ensuring high-quality service delivery for Symbotic customers.

Key Responsibilities

Lead and develop the Technical Support team
Manage weekend operations and SLAs
Oversee incident communication and escalation
Drive KPI tracking and post-incident reviews
Collaborate with Engineering, Commissioning, QA, Sales

Technical Overview

Focus on cross-functional incident handling, remote system support, and automation tooling (Ansible, Kubernetes, RabbitMQ) within a 24/7 support environment.

Ideal Candidate

The ideal candidate is a driven technical support supervisor with at least 3 years of experience leading a team in a fast-paced environment, strong Linux/Windows troubleshooting skills, and familiarity with automation tools (Ansible, Kubernetes, RabbitMQ). They should excel at incident management, KPI tracking, and driving process improvements.

Must-Have Skills

Bachelor’s degree in Mechanical EngineeringComputer Scienceor related; equivalent experienceMinimum of 1 year of people management or team leadership experience preferredMinimum of 3 years supporting customers in a complexfast-paced technical environmentExperience operating in a 24/7 support environmentStrong LinuxWindowsPLCsnetwork troubleshootingScripting and automation (Linux shellAnsibleKubernetesRabbitMQ)

Nice-to-Have Skills

AnsibleKubernetesRabbitMQSQL scriptingExperience with monitoring/telemetry tools

Tools & Platforms

LinuxWindowsActive DirectoryKubernetesAnsibleRabbitMQDockerSQL

Required Skills

LinuxWindowsTCP/IPActive DirectoryKubernetesAnsibleRabbitMQDockerSQLscripting

Hard Skills

LinuxWindowsSQLActive DirectoryKubernetesAnsibleRabbitMQDockerScriptingTCP/IP

Soft Skills

leadershipcommunicationcustomer focusdata-driven decision making

Industry & Role

Industry Logistics

Job Function Lead technical support operations and drive continuous improvement for Symbotic systems

Role Subtype Technical Support Supervisor

Tech Domains Linux, Windows, Active Directory, Kubernetes, Ansible, RabbitMQ, Docker, SQL, TCP/IP

Keywords for Your Resume

technical support supervisorremoteweekend shiftservice operationsincident managementslascsatticketingcrmshiftkpiknowledge baseroot cause analysisautomationtoolingkubernetesansiblerabbitmqsql scriptinglinuxwindowsactive directorysla

Deal Breakers

Must be able to work the designated weekend shift, Must have 3+ years of customer support leadership experience

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Supervisor, Technical Support (Weekend Days)

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