Position Details
About this role
This role provides frontline technical support to end users, troubleshooting hardware, software, and network issues, ensuring smooth IT operations across the organization.
Key Responsibilities
- End-User Support & Customer Service
- System & Application Support
- Account Management & Security
- Hardware Management & Deployment
- Documentation & Process Improvement
Technical Overview
Supports Windows 10/11, Microsoft 365, Active Directory, Entra ID, MFA, and uses ticketing platforms like Jira and Zendesk. Involves hardware and software troubleshooting, remote support, and system configuration.
Ideal Candidate
The ideal candidate is an IT support professional with 1-3 years of experience, proficient in Windows, Microsoft 365, and Active Directory. They possess strong customer service skills and familiarity with ticketing systems like Jira or Zendesk, capable of troubleshooting hardware and software issues remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Windows 10/11 or Microsoft 365, No customer service experience, Unfamiliarity with ticketing systems like Jira or Zendesk
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