Position Details

Type Full-Time

Experience entry

Exp. Years 0-2 years

Education Not specified

Category Customer Success & Support

About this role

Support advisor role providing technical assistance to healthcare SaaS clients, resolving routine issues, and ensuring compliance with privacy standards.

Key Responsibilities

Handle routine support tickets
Document outcomes clearly
Collaborate with senior team members
Follow security and privacy practices
Use support tools effectively

Technical Overview

Technical scope includes SaaS support, ticketing systems, macros, healthcare workflows, EMR, and RCM systems.

Ideal Candidate

The ideal candidate is an entry-level support specialist with 0-2 years of experience in SaaS customer support, familiar with healthcare workflows, EMR, and RCM. They excel in troubleshooting, communication, and adhering to privacy standards like HIPAA.

Must-Have Skills

Customer supportTroubleshootingCommunicationAttention to detail

Nice-to-Have Skills

Healthcare workflowsEMRRCMBilling concepts

Tools & Platforms

Ticketing systemKnowledge baseMacrosAdmin console

Required Skills

Customer supportHelp deskSaaS supportTroubleshootingHIPAAEMRRCMBilling conceptsMacrosSupport

Hard Skills

Customer supportHelp deskSaaS supportTicketing systemMacrosTroubleshootingHIPAAHealthcare workflowsEMRRCM

Soft Skills

CommunicationProblem-solvingCustomer handlingAttention to detailTeamwork

Industry & Role

Industry Healthcare IT

Job Function Assist healthcare clients with SaaS support and issue resolution

Keywords for Your Resume

Customer supportHelp deskSaaS supportTicketing systemMacrosTroubleshootingHIPAAHealthcare workflowsEMRRCMBilling conceptsSupportCustomer serviceSupport teamCommunicationProblem-solving

Deal Breakers

Lack of customer support experience, Inability to troubleshoot basic issues, No familiarity with healthcare workflows, Unwillingness to work remotely

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Support Advisor

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