✦ Luna Orbit — IT Support & Helpdesk

Support Analyst - Service Desk

at Merck

📍 2 Locations Hybrid Posted March 13, 2026
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Position Details

Type Contract
Experience mid
Exp. Years Not specified
Education Relevant tertiary qualification (e.g., Information Technology, Electronics, Radio, Electrical) or solid experience
Category IT Support & Helpdesk

About this role

This contract role supports the after-sales team in providing technical support for SenseHub Monitoring solutions, troubleshooting hardware/software issues, and supporting customer training.

Key Responsibilities

  • Handle customer technical queries
  • Support and maintain data processing
  • Troubleshoot hardware/software issues
  • Use Splunk for system monitoring
  • Deliver remote training

Technical Overview

Support role involving hardware/software troubleshooting, data processing, CRM systems, Splunk, and remote support tools in a hybrid environment.

Ideal Candidate

The ideal candidate is a support analyst with experience in technical customer support, familiar with CRM systems, Splunk, and SQL. They should have excellent communication skills, problem-solving abilities, and experience supporting hardware and software issues in a hybrid environment.

Must-Have Skills

Relevant tertiary qualificationExcellent communication skillsStrong analytical skillsCustomer support experienceExperience with Microsoft Office

Nice-to-Have Skills

IT Service Desk experienceCustomer service experienceDatabase managementSQLReporting and analyticsSplunkDairy farm experience

Tools & Platforms

SplunkCRM systemsMicrosoft OfficeExcelOutlookWord

Required Skills

Customer supportTechnical supportCRM systemsSplunkHardware troubleshootingSoftware troubleshootingData processingSQLMicrosoft Office

Hard Skills

Customer supportTechnical supportRemote supportCRM systemsSplunkHardware troubleshootingSoftware troubleshootingData processingSQLMicrosoft OfficeExcelOutlookWord

Soft Skills

CommunicationProblem-solvingRelationship buildingTime managementTraining deliveryEmpathySelf-motivation

Industry & Role

Industry Agriculture & Animal Health
Job Function Technical support and customer service for animal health monitoring systems

Keywords for Your Resume

Customer supportTechnical supportRemote supportCRM systemsSplunkHardware troubleshootingSoftware troubleshootingData processingSQLMicrosoft OfficeExcelOutlookWordIT Service DeskCustomer serviceDatabase managementReporting and analytics

Deal Breakers

Lack of relevant tertiary qualification, No experience with Splunk or CRM systems, Poor communication skills

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