Position Details
About this role
Provide technical support and troubleshooting assistance to clients via phone and remote tools, ensuring high customer satisfaction.
Key Responsibilities
- Provide helpdesk support
- Troubleshoot client issues remotely
- Manage user accounts
- Log and resolve support tickets
- Maintain documentation
Technical Overview
Supports client systems using Active Directory, Exchange, and Office 365, with a focus on remote troubleshooting and helpdesk operations.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with at least two years of experience in helpdesk support, proficient in Active Directory, Exchange, and Office 365. They should possess strong communication skills and a professional demeanor.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Active Directory, Exchange, or Office 365, No helpdesk support experience, Unfamiliarity with remote troubleshooting
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