Position Details

Type Not Specified

Experience mid

Exp. Years 2-3 years

Education Bachelor's degree in computer science, Information Technology, Electronics, or a related field

Category Customer Success & Support

About this role

Support Engineer at Precisely, delivering 24/7 technical support for SaaS and on-prem environments, focusing on APIs, cloud platforms, and enterprise IT operations in a remote US-based role.

Key Responsibilities

Provide world-class technical support via phone, email, and remote desktop
Address and resolve issues to meet SLA
Investigate and solve complex problems across platforms
Create internal and external knowledge base documentation
Apply AI-driven analytics to support data and trends

Technical Overview

Strong Linux/Unix, shell scripting, APIs, and cloud platform experience (AWS/Azure/Google Cloud); familiarity with FedRAMP/NIST and containerization (Docker/Kubernetes).

Ideal Candidate

The ideal candidate is a hands-on support engineer with 2–3 years’ experience, strong Linux/Unix and scripting skills, and solid working knowledge of cloud platforms (AWS/Azure/Google Cloud) plus containerization (Docker/Kubernetes). They should thrive in a 100% remote, customer-facing role supporting U.S. organizations.

Must-Have Skills

Educational requirements: Bachelor's degree in computer scienceInformation TechnologyElectronicsor a related field.2-3 years of experience in a similar roleHands-on experience with web technologies and network protocolsProficiency in Linux/Unix commands and shell scriptsUnderstanding of database management systemsKnowledge of incidentproblemand change managementFamiliarity with cloud platforms (AWSAzureGoogle Cloud)

Nice-to-Have Skills

Understanding networking design principles (TCP/IPHTTP/SS/FTP)Familiarity with Linux/UNIX internalsFamiliarity with Docker and Kubernetes

Tools & Platforms

AWSAzureGoogle CloudLinux/UnixDockerKubernetesMDM

Required Skills

2-3 years of IT support with Linux/UnixAPIsweb techLinux/Unix commandsshell scriptsDB basicsincident/problem/change managementcloud platforms (AWS/Azure/Google Cloud)

Hard Skills

LinuxUnixShell scriptingAPIsWeb technologiesBackendsRelational databasesAWSAzureGoogle CloudVPNDockerKubernetesFedRAMPNIST

Soft Skills

Strong verbal and written communicationAnalytical thinkingProblem solvingTeam collaboration

Industry & Role

Industry SaaS

Job Function Deliver enterprise-grade technical support for SaaS and on-prem environments while ensuring security, reliability, and customer success.

Role Subtype Support Engineer

Tech Domains Linux, Docker, Kubernetes, Amazon Web Services, Azure, Google Cloud Platform, Windows Server

Keywords for Your Resume

support engineerpreciselyremotefedrampnistlinuxshell scriptingdockerkubernetesawsazuregoogle cloudapisweb technologiesincident managementproblem managementchange managementticketing systemsus government customersSupport EngineerPreciselyRemoteFedRAMPNISTLinuxShell scriptingDocker

Deal Breakers

Lack of 2–3 years’ relevant experience, No Linux/Unix or scripting capability, Unwilling to work remote and support US Gov customers

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