✦ Luna Orbit — IT Support & Helpdesk

Support Engineer II-Ext - AMZ9442166

at Amazon.com

📍 US, TX, Dallas Remote 💰 $95K – $95K USD / year Posted March 07, 2026
Apply Now → ← Browse All Jobs

Position Details

Salary $95K – $95K USD / year
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Bachelor's degree or foreign equivalent in Networking, Information Technology, Computer Science or related field
Category IT Support & Helpdesk

About this role

This role provides advanced remote technical support for AWS customers, troubleshooting complex network and system issues, and assisting with cloud migrations.

Key Responsibilities

  • Provide advanced technical support
  • Troubleshoot large-scale systems
  • Document troubleshooting procedures
  • Assist with cloud migrations
  • Act as liaison between support and development teams

Technical Overview

The technical environment includes Linux and Windows operating systems, network protocols, cloud virtualization, and troubleshooting tools.

Ideal Candidate

The ideal candidate is a support engineer with 3+ years experience in Linux and Windows systems, skilled in network troubleshooting, cloud virtualization, and managing complex network environments.

Must-Have Skills

Configuringmanagingand troubleshooting large-scale systemsLinux or Windows OS supportDeploying and troubleshooting LANVPNFirewallsDNSTCP/IPIPsecIDS/IPS

Nice-to-Have Skills

Cloud virtualizationDistributed networksOn-premise to cloud migrationsTechnical support documentation

Tools & Platforms

LinuxWindowsTCP/IPDNSDHCPTracerouteiPerfdigcURLCloud virtualization platforms

Required Skills

LinuxWindowsNetwork troubleshootingTCP/IPDNSDHCPRoutingSwitchingLANWANTracerouteiPerfdigcURLCloud virtualizationDistributed networks

Hard Skills

LinuxWindowsNetwork troubleshootingTCP/IPDNSDHCPRoutingSwitchingLANWANTracerouteiPerfdigcURLCloud virtualizationDistributed networks

Soft Skills

Customer serviceTroubleshootingCommunicationProblem-solvingTechnical documentationTeamwork

Industry & Role

Industry Cloud Computing, IT Services
Job Function Support and troubleshoot cloud infrastructure and network systems for AWS customers

Keywords for Your Resume

LinuxWindowsNetwork troubleshootingTCP/IPDNSDHCPRoutingSwitchingLANWANTracerouteiPerfdigcURLCloud virtualizationDistributed networks

Deal Breakers

Lack of experience with Linux or Windows support, No experience with network troubleshooting tools, Unwilling to work remotely, Less than 3 years of relevant experience

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile