✦ Luna Orbit — Cloud & Infrastructure

Support Engineer II-Ext - AMZ9971147

at Amazon.com

📍 US, WA, Seattle Onsite 💰 $149K – $149K USD / year Posted April 02, 2026
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Position Details

Salary $149K – $149K USD / year
Type Full-Time
Experience mid
Exp. Years 3 years
Education Bachelor's degree
Category Cloud & Infrastructure

About this role

Support Engineer II-Ext at AWS manages the Managed Service platform and collaborates with internal teams to support global enterprise infrastructure. The role emphasizes troubleshooting, root-cause analysis, and building proof-of-concept environments to align with cloud best practices.

Key Responsibilities

  • Operate the Managed Service platform for global customers
  • Troubleshoot complex service issues and identify root cause
  • Build proof-of-concept environments
  • Develop improvements to technical processes
  • Serve as escalation point and mentor junior engineers

Technical Overview

Technical scope includes large-scale systems configuration and troubleshooting across Linux and Windows environments, with emphasis on cloud virtualization, networking (LAN/VPN/TCP-IP), and secure, scalable operations.

Ideal Candidate

The ideal candidate is a mid-level cloud infrastructure support engineer with 3+ years in systems administration and cloud operations, strong Linux/Windows OS knowledge, and the ability to troubleshoot complex issues at scale while mentoring junior engineers.

Must-Have Skills

Bachelor's degree in NetworkingInformation Technology or related field3 years of experience in Systems Administrator or related IT/Cloud Operations support role1 year experience configuringmanagingand troubleshooting large-scale systems (cloud virtualizationdistributed networksand co-location)Linux or Windows Operating System supportNetworking including deploying and troubleshooting LANVPNFirewallsand TCP/IP

Required Skills

Bachelor's degree in NetworkingInformation Technology or related field3 years of Systems Administrator/IT/Cloud Operations experience1 year configuring large-scale systems (cloud virtualizationdistributed networksco-location)Linux or Windows OS supportnetworking (LANVPNFirewallsTCP/IP)

Hard Skills

LinuxWindowsLANVPNFirewallsTCP/IPcloud virtualizationdistributed networksco-locationSystems AdministratorIT/Cloud Operations

Soft Skills

leadershipmentoringcommunicationcollaborationproblem-solving

Industry & Role

Industry SaaS
Job Function Operate and optimize AWS managed services infrastructure for enterprise customers, focusing on reliability, rapid incident response, and engineering mentorship.
Role Subtype Cloud infrastructure
Tech Domains Linux, Windows Server, Networking / TCP-IP, VPN, Firewalls, Cloud virtualization, LAN, Co-location

Keywords for Your Resume

Support Engineer II-ExtAmazon Web ServicesAWSSeattleLinuxWindowsLANVPNFirewallsTCP/IPcloud virtualizationdistributed networksco-locationSystems AdministratorIT/Cloud OperationsTroubleshootproof-of-conceptcloud-best-practicesmentorenterprise-scaleglobal enterprise-scale customerssupport engineer ii-extamazon web servicesawsseattlelinuxwindowsvpntcp/ip

Deal Breakers

Bachelor's degree required, 3+ years experience in Systems Administrator or related role, 1 year of cloud virtualization, distributed networks, co-location experience, Must have Linux or Windows OS support, Must have LAN, VPN, Firewalls, and TCP/IP networking experience

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