Position Details

Salary $121K – $121K USD / year

Type Not Specified

Experience mid

Exp. Years 1+ years

Education Bachelor's degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or related field

Category Customer Success & Support

About this role

Support Engineer III-Ext at Amazon Web Services provides technical support to customers, troubleshooting complex issues across AWS services, and mentoring junior engineers in a fast-paced environment.

Key Responsibilities

Provide technical support
Troubleshoot customer issues
Collaborate with development teams
Write technical articles
Mentor junior engineers

Technical Overview

Role involves handling customer issues related to cloud infrastructure, Linux/Windows systems, databases, and networking, with a focus on troubleshooting and support tools.

Ideal Candidate

The ideal candidate is a support engineer with at least one year of experience in technical support, proficient in Linux or Windows systems, and capable of troubleshooting complex customer issues in a cloud environment.

Must-Have Skills

Technical support experienceTroubleshooting complex customer issuesExperience with Linux or Windows systems

Nice-to-Have Skills

AWS cloud architectureDatabase administrationNoSQL technologiesNetwork administrationProgramming languagesDevOps toolsVirtualization

Tools & Platforms

AWSLinuxWindowsMySQLOraclePostgreSQLMariaDBDynamoDBRedisMongoDBC++JavaC#.NETNode.jsPHPPythonRubyChefPuppetGitPerforceSVNTFVC

Required Skills

Customer supporttechnical supporttroubleshootingAWSLinuxWindowsdatabase administrationNoSQLnetwork administrationprogramming languages

Hard Skills

Customer SupportTechnical SupportTroubleshootingAWS CloudLinuxWindowsDatabase AdministrationNoSQL TechnologiesNetwork AdministrationProgramming LanguagesDevOpsVirtualization

Soft Skills

CommunicationProblem-solvingCustomer ServiceTechnical WritingMentoring

Industry & Role

Industry Technology

Job Function Deliver technical support and troubleshooting for AWS customers

Role Subtype Customer Support Specialist

Tech Domains Amazon Web Services, Linux, Windows, Database Administration, NoSQL Technologies, Network Administration, Programming Languages, DevOps, Virtualization

Keywords for Your Resume

Customer SupportTechnical SupportTroubleshootingAWSLinuxWindowsDatabase administrationNoSQLNetwork administrationProgramming languagesDevOpsVirtualizationCustomer serviceSupport engineerTroubleshootAWS cloudMySQLOraclePostgreSQLMariaDBDynamoDBRedisMongoDBC++JavaC#.NETNode.jsPHPPythonRubyChefPuppetGitPerforceSVNTFVCcustomer supporttechnical supporttroubleshootingdatabase administrationnetwork administrationprogramming languages

Deal Breakers

No experience with Linux or Windows support, Lack of troubleshooting skills, No customer support experience

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Support Engineer III-Ext - AMZ10038223

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