Position Details

Salary $143K – $143K USD / year

Type Full-Time

Experience mid

Exp. Years 5+ years

Education Master's degree or bachelor's with 5 years progressive post-baccalaureate experience in Computer Science, Engineering, or related field

Category Customer Success & Support

About this role

Support Engineer III-Ext provides advanced technical support to data analysts using Amazon Marketing Cloud, writing code samples, tutorials, and articles, and coordinating during critical events.

Key Responsibilities

Provide support to data analysts using Amazon Marketing Cloud
Write code samples, tutorials, and technical articles
Collaborate with internal stakeholders during critical events
Drive improvements to support processes and customer UX
Communicate timely updates during incidents

Technical Overview

Focus on debugging and troubleshooting of complex systems; customer enablement through technical content; collaboration with internal teams during critical incidents.

Ideal Candidate

The ideal candidate is a senior support engineer with 5+ years in development or technical support, strong troubleshooting and debugging skills, and the ability to author tutorials and technical articles for customers.

Must-Have Skills

Master's degree or bachelor's with 5 years progressive post-baccalaureate experiencedevelopment or technical supporttroubleshooting and debugging technical systemsdriving process and service improvements

Tools & Platforms

Amazon Marketing CloudAWS

Required Skills

developmenttechnical supporttroubleshootingdebuggingproduction systemsprocess improvements

Hard Skills

developmenttechnical supporttroubleshootingdebuggingproduction systemsprocess improvements

Soft Skills

communicationcollaborationcustomer focustime management

Industry & Role

Industry SaaS

Job Function Provide advanced technical support and customer enablement for AWS Marketing Cloud.

Role Subtype Technical Support Engineer

Tech Domains Amazon Marketing Cloud, AWS, Technical Support, Troubleshooting, Debugging, Incident Management, Customer Communications

Keywords for Your Resume

support engineertechnical supporttroubleshootingproduction eventscode samplestutorialsamazon marketing cloudawsincident managementcustomer communication

Deal Breakers

5+ years experience, No experience with AWS Marketing Cloud

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Support Engineer III-Ext - AMZ9674150

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