About this role
This role provides technical support for AWS customers, troubleshooting complex issues across multiple services, and improving service support processes.
Key Responsibilities
- Provide technical support
- Troubleshoot customer issues
- Collaborate with development teams
- Write technical articles
- Mentor junior engineers
Technical Overview
The position involves systems administration on Linux and Windows, database management, network configuration, and DevOps practices, supporting AWS cloud infrastructure.
Ideal Candidate
The ideal candidate is a support engineer with at least 1 year of experience in Linux or Windows systems administration, proficient in database and network administration, with strong troubleshooting and communication skills.
Must-Have Skills
Bachelor's degree in Computer ScienceInformation ScienceInformation TechnologyEngineeringMathematicsPhysicsor related fieldOne year of experience in Linux or Windows systems administrationExperience with at least one of the following: database administrationNoSQL technologiesnetwork administrationprogramming languagesDevOps tools
Nice-to-Have Skills
2+ years of home health sales experienceUnderstanding of home health/hospice coverage issuesProficiency with Microsoft Office SuiteCustomer interaction skillsMarketing and community education ideasTime management skills
Tools & Platforms
MySQLOraclePostgreSQLMS-SQLDynamoDBRedisMongoDBC++JavaC#.NETNode.jsPHPPythonRubyGitPerforceSVNTFVC
Required Skills
LinuxWindowsMySQLOraclePostgreSQLMS-SQLDynamoDBRedisMongoDBC++JavaC#.NETNode.jsPHPPythonRubyNetwork administrationDNSTCP/IPBGPLoad BalancingIPSECSSL VPNDevOpsGitPerforceSVNTFVC
Hard Skills
LinuxWindowsMySQLOraclePostgreSQLMS-SQLDynamoDBRedisMongoDBC++JavaC#.NETNode.jsPHPPythonRubyNetwork administrationDNSTCP/IPBGPLoad BalancingIPSECSSL VPNDevOpsGitPerforceSVNTFVC
Soft Skills
customer servicetroubleshootingcommunicationproblem-solvingcollaborationindependent work
Keywords for Your Resume
LinuxWindowsMySQLOraclePostgreSQLMS-SQLDynamoDBRedisMongoDBC++JavaC#.NETNode.jsPHPPythonRubyNetwork administrationDNSTCP/IPBGPLoad BalancingIPSECSSL VPNDevOpsGitPerforceSVNTFVCDatabase administrationNoSQL technologiesProgramming languagesDevOps tools
Deal Breakers
Less than 1 year of relevant experience, Lack of experience with Linux or Windows administration, No experience with database or network administration, No demonstrated customer support skills
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