Position Details
About this role
This role involves coordinating software release readiness, building documentation, and supporting product launches to ensure a seamless member experience. The support engineer collaborates with cross-functional teams to mitigate risks and improve release processes.
Key Responsibilities
- Coordinate software releases
- Build documentation and playbooks
- Support product launch readiness
- Analyze data for success metrics
- Collaborate with teams to mitigate risks
Technical Overview
The environment includes Jira for project tracking, Tableau and Unwrap for data analysis, and a focus on software release management within healthcare products. The role emphasizes documentation, troubleshooting, and forecasting support contact volumes.
Ideal Candidate
The ideal candidate is an experienced support engineer with at least 8 years managing software release readiness, skilled in Jira, data analysis, and troubleshooting. They excel in cross-functional collaboration and ensuring smooth product launches in a healthcare environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 8 years experience in software release management, No experience with Jira or data analysis tools, Lack of healthcare industry background, Unwillingness to work remotely
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