Position Details
About this role
This role involves providing Tier 1 support for customer issues across Windows, Mac, and Linux platforms, utilizing ticketing systems to ensure timely resolution and high customer satisfaction.
Key Responsibilities
- Troubleshoot customer issues
- Manage support tickets
- Provide customer training
- Coordinate with support team
- Ensure customer satisfaction
Technical Overview
Technical scope includes troubleshooting across multiple operating systems, managing support tickets via Zendesk, and working with virtualization and networking basics.
Ideal Candidate
The ideal candidate is an entry-level support engineer with strong troubleshooting skills in Windows, Mac, and Linux, capable of providing excellent customer service and support via ticketing systems like Zendesk.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting experience, No customer support background, No experience with ticketing systems
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile