✦ Luna Orbit — IT Support & Helpdesk

Support Engineer - US

at Imagicle

📍 Fort Lauderdale, FL, US Onsite Posted March 19, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 1+ years
Education preferably a degree in science or equivalent
Category IT Support & Helpdesk

About this role

Support Engineer role providing technical support for UC and collaboration products, handling customer issues related to on-premise and cloud solutions.

Key Responsibilities

  • Providing technical support
  • Handling customer issues
  • Coordinating with development teams
  • Documenting resolutions
  • Sharing knowledge

Technical Overview

Technical environment includes Windows Server, Cisco, Microsoft Teams, VoIP, SIP, and cloud architectures, with scripting in batch, bash, Python, and PowerShell.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with at least 1 year of experience in technical support, familiar with Windows Server, networking, VoIP, and trouble ticketing systems. Strong communication skills and a passion for IT are essential.

Must-Have Skills

technical support experienceWindows ServerNetworking conceptsVoIPSIPTrouble ticketing

Nice-to-Have Skills

cloud architecturesMicrosoft Teams certificationCisco Collaboration Solutions certificationscripting languages

Tools & Platforms

Windows ServerCiscoMicrosoft TeamsCloud architecturesScripting languages

Required Skills

Windows ServerNetworkingVoIPSIPTrouble ticketingCiscoMicrosoft Teamscloud architecturesscripting languagescustomer support

Hard Skills

Windows ServerWindows Server operating systemsNetworking conceptsVoIPSIPIP telephonyTrouble ticketingCiscoMicrosoft TeamsCloud architecturesScripting languagesBatchBashPythonPowerShell

Soft Skills

patienceempathytrust-buildingpriority managementautonomous workcommunicationteamworkproblem-solving

Certifications

Preferred

Microsoft Teams certificationCisco Collaboration Solutions certification

Industry & Role

Industry SaaS
Job Function Technical support for UC and collaboration products
Role Subtype Help Desk L1
Tech Domains Active Directory, Microsoft 365, Azure, Cisco Networking, Windows Server

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

technical supportWindows ServerNetworkingVoIPSIPTrouble ticketingCiscoMicrosoft Teamscloud architecturesscripting languagesbatchbashpythonpowershellOn-siteIT supportcustomer interactionsproduct defectsarchitectural issuescustomer complaintstrouble ticketingnetworking

Deal Breakers

Lack of technical support experience, No familiarity with Windows Server or networking, Inability to handle customer interactions professionally

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