✦ Luna Orbit — IT Support & Helpdesk

Support Manager, Information Technology

at ReturnPro

📍 Miami, FL Onsite Posted March 07, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 0+ years
Education Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Category IT Support & Helpdesk

About this role

A financial firm seeks a bilingual Help Desk Specialist to provide Tier 1 & 2 technical support for their Miami team, managing hardware, software, and network issues in a fast-paced environment.

Key Responsibilities

  • Provide Tier 1 & 2 support
  • Respond to support requests
  • Manage IT assets
  • Support cloud applications
  • Ensure security and compliance

Technical Overview

Supports Windows, macOS, Linux, and cloud SaaS applications like Office 365 and Google Workspace. Uses tools like Jira, ServiceNow, and Zendesk for ticket management.

Ideal Candidate

The ideal candidate is a bilingual (Spanish/English) IT support specialist with experience supporting Windows, macOS, and Linux systems. They should have strong troubleshooting skills, familiarity with cloud and SaaS applications, and experience managing support tickets in enterprise environments.

Must-Have Skills

Helpdesk supportMicrosoft 365Hardware troubleshootingNetwork administrationDocumentationIT securityWindows serverMicrosoft Windows

Nice-to-Have Skills

Experience with end-user supportIT support standardsTechnical documentation

Tools & Platforms

Microsoft 365Active DirectoryGoogle WorkspaceJiraServiceNowZendesk

Required Skills

Help DeskIT SupportMicrosoft 365Active DirectoryNetwork troubleshootingHardware supportSoftware supportJiraServiceNowZendeskBilingual Spanish/English

Hard Skills

Helpdesk supportIT supportMicrosoft 365Network administrationHardware troubleshootingSoftware supportEscalation managementDocumentationIT securityWindows serverMicrosoft WindowsCabling installationWireless technologyIT support standards

Soft Skills

CommunicationProblem-solvingTeamworkTime managementAnalytical skillsSelf-motivationAttention to detail

Certifications

Preferred

CompTIA A+ITILMicrosoft Certified: Modern Desktop Administrator

Industry & Role

Industry Technology/IT Services
Job Function Technical support and asset management for enterprise IT environment

Keywords for Your Resume

Help DeskIT SupportHelpdesk supportMicrosoft 365Active DirectoryNetwork troubleshootingHardware supportSoftware supportVPNRemote desktopSecurityJiraServiceNowZendeskBilingual Spanish/EnglishWindowsmacOSLinuxTCP/IPDNSDHCPPowerShellBashITILCompTIA A+Microsoft Certified

Deal Breakers

Lack of bilingual Spanish/English skills, No experience with helpdesk tools like Jira or ServiceNow, No relevant IT support experience, Unwillingness to work onsite

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