Position Details

Type Not Specified

Experience entry

Exp. Years 2+ years

Education Not specified

Category IT Support & Helpdesk

About this role

Leon Medical Centers seeks a remote Help Desk Support Specialist to serve as the first point of contact for technical issues, diagnosing hardware and software problems, and providing remote support to healthcare staff.

Key Responsibilities

Respond to user inquiries
Troubleshoot hardware/software issues
Manage tickets
Provide remote support
Ensure positive user experience

Technical Overview

Supports Windows 7/8/10, manages help desk tickets, provides remote troubleshooting, and maintains customer satisfaction in a healthcare setting.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with at least 2 years of experience supporting Windows systems, familiar with help desk operations, ticketing, and remote troubleshooting. They should be customer-focused and able to handle technical issues in a healthcare environment remotely.

Must-Have Skills

2+ years experienceWindows 7/8/10help desk supportticketing systemcustomer service

Nice-to-Have Skills

CompTIA A+ITIL Foundation

Tools & Platforms

ticketing systemsremote support software

Required Skills

Help DeskIT supportWindows 7/8/10ticketing systemremote supportcustomer servicetroubleshootinghardware supportsoftware support

Hard Skills

Help DeskIT supporthardware troubleshootingsoftware troubleshootingWindows 7/8/10remote supportticketing systemcustomer service

Soft Skills

communicationproblem-solvingcustomer focusteamworktime management

Certifications

Preferred

CompTIA A+ITIL Foundation

Industry & Role

Industry Healthcare / Medical / IT

Job Function Provide technical support and troubleshooting for healthcare staff

Role Subtype Help Desk L1

Keywords for Your Resume

help deskIT supportWindows 7/8/10help desk technicianticketing systemremote supportcustomer servicetroubleshootinghardware supportsoftware supportmedical ITmedical supporthealthcare ITsupport technicianend user supportWindows 7Windows 10

Deal Breakers

No experience with Windows 7/8/10, Lack of help desk or customer support experience, Inability to work remotely, No familiarity with ticketing systems

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Support Services Specialist I (Help Desk)

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