✦ Luna Orbit — Customer Success & Support

Support Specialist, Partner Care

at Versant

📍 Orlando, FL, US Remote Posted March 11, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

About this role

This role involves providing remote technical support and consulting to clients, troubleshooting software issues, and maintaining customer relationships in a media company environment.

Key Responsibilities

  • Assist clients remotely with technical issues
  • Troubleshoot software problems
  • Manage client relationships
  • Provide technical consulting
  • Document support activities

Technical Overview

Supports customer software and CRM platforms, requiring troubleshooting, remote support skills, and client relationship management.

Ideal Candidate

The ideal candidate is a support specialist with experience in remote customer service, proficient in troubleshooting software issues, and familiar with Salesforce and CRM tools. Strong communication and problem-solving skills are essential.

Must-Have Skills

Customer serviceSoftware troubleshootingSalesforceRemote support

Nice-to-Have Skills

Technical consultingSoftware configurationClient relationship management

Tools & Platforms

SalesforceCRM softwareRemote support tools

Required Skills

Customer supportSoftware troubleshootingSalesforceRemote supportClient relationship managementTechnical consultingSoftware configurationProblem-solving

Hard Skills

Customer serviceSoftware troubleshootingSalesforceTechnical consultingSoftware configurationClient relationship managementProblem-solvingRemote support

Soft Skills

CommunicationCustomer focusProblem-solvingRelationship buildingPatience

Industry & Role

Industry Media
Job Function Remote customer support and technical consulting

Keywords for Your Resume

Customer supportSoftware troubleshootingSalesforceRemote supportClient relationshipTechnical consultingSoftware configurationCustomer serviceCRMRemote support tools

Deal Breakers

Lack of experience with Salesforce or CRM, No remote support experience, Unwilling to work remotely

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