Position Details

Salary $14 – $16 USD / year

Type Full-Time

Experience entry

Exp. Years Entry level

Education Not specified

Category IT Support & Helpdesk

About this role

Supports the internal IT department by troubleshooting hardware and software issues, maintaining system images, and assisting end-users with technical support.

Key Responsibilities

Support end-users
Troubleshoot hardware/software
Maintain system images
Assist with network connectivity
Provide customer service

Technical Overview

Provides hardware and software troubleshooting, system imaging, and network connectivity support primarily on Windows 10 environments.

Ideal Candidate

The ideal candidate is an entry-level IT support intern with strong troubleshooting skills, excellent communication, and a customer-focused approach. Familiarity with Windows 10 and basic hardware/software support is essential.

Must-Have Skills

IT supportHelp Deskhardware supportsoftware supportWindows 10TroubleshootingCustomer service

Nice-to-Have Skills

System imagingNetwork connectivityRemote support

Tools & Platforms

Microsoft OfficeTicketing system

Required Skills

Help DeskIT supporthardware supportsoftware supportWindows 10TroubleshootingCustomer service

Hard Skills

IT supportHelp Deskhardware supportsoftware supportWindows 10TroubleshootingSystem imagingNetwork connectivity

Soft Skills

problem-solvingcommunicationcustomer serviceteamworktime management

Industry & Role

Industry Technology / IT Services

Job Function IT helpdesk intern

Keywords for Your Resume

Help DeskIT supporthardware supportsoftware supportWindows 10TroubleshootingSystem imagingNetwork connectivityCustomer serviceOn-site

Deal Breakers

Lack of experience with Windows 10, Unwillingness to work on-site in Boca Raton, No customer service experience

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