Position Details

Salary $25 – $28 USD / year

Type Full-Time

Experience entry

Exp. Years Entry level

Education Not specified

Category IT Support & Helpdesk

About this role

This role provides remote technical support for clients, troubleshooting hardware, software, and network issues, ensuring high customer satisfaction.

Key Responsibilities

Diagnose and resolve hardware/software issues
Assist users with account lockouts
Support Active Directory and email systems
Maintain documentation
Work independently remotely

Technical Overview

Supports Windows Server environments, Office 365, virtualization platforms, backup solutions, and network hardware in a remote setting.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with hands-on experience in Windows Server, Office 365, virtualization, and network troubleshooting. They are proactive, detail-oriented, and excel in customer service in a remote environment.

Must-Have Skills

Diagnoseresearchand resolve Tier 1 hardware and software issuesAssist users with locked accounts and cloud servicesWork with vendors on ISP outagesSupport Active Directoryemail systemsvirtualizationremote managementIdentify LAN and WAN issues

Nice-to-Have Skills

Hospitality-driven applicationsPCI ComplianceAdvanced DHCPDNSIP protocols

Tools & Platforms

Microsoft Windows ServerOffice 365AzureVMware ESXiVeeam Backup & ReplicationBarracudaActive DirectoryVPN ClientsSonicWallMerakiCisco

Required Skills

Support TechnicianMicrosoft Windows ServerWindows OSActive DirectoryDNSDHCPOffice 365VMware ESXiVeeamBarracudaPrinter AdministrationVPNCisco

Hard Skills

Microsoft Windows Server 2008 to presentWindows OS 10/11Active DirectoryDNSDHCPOffice 365AzureTeamsIntuneSharePointExchange OnlineVMware ESXi 5.5 to presentVeeam Backup & ReplicationBarracuda Email filtering and encryptionPrinter AdministrationScan to email configurationPC Hardware TroubleshootingVPN Client ConfigurationSonicWallMerakiCisco

Soft Skills

communicationcustomer serviceproblem-solvingattention to detailindependent workcollaborative teamwork

Industry & Role

Industry Information Technology

Job Function Remote IT support and technical troubleshooting

Keywords for Your Resume

Support TechnicianIT SupportHelpdeskMicrosoft Windows ServerWindows OS 10/11Active DirectoryDNSDHCPOffice 365AzureVMware ESXiVeeam Backup & ReplicationBarracudaPrinter AdministrationScan to emailVPN Client ConfigurationSonicWallMerakiCisco

Deal Breakers

Lack of experience with Microsoft Windows Server or Office 365, Inability to work independently remotely, No troubleshooting experience with network hardware

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile