Position Details
About this role
This role involves providing remote technical support, troubleshooting computer and networking issues, and assisting customers with their IT needs.
Key Responsibilities
- Assist customers via phone/email
- Troubleshoot hardware/software issues
- Build and repair computers
- Record support activities
- Provide excellent customer service
Technical Overview
Support environment includes hardware repair, networking, and software troubleshooting, primarily using Microsoft Office 365 and diagnostic tools.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with basic knowledge of computers and networking, capable of building and repairing computers, and providing excellent customer service remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of basic computer repair or networking skills, No customer service experience, Unwillingness to work remotely, No familiarity with Microsoft Office 365
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