Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Not specified

Category Software Engineering

About this role

This role involves supporting and troubleshooting Veeva Vault CRM products, fixing bugs, and ensuring customer success in a SaaS environment.

Key Responsibilities

Troubleshoot customer issues
Fix bugs in Vault CRM
Learn Vault CRM modules
Build troubleshooting tools
Collaborate with engineering teams

Technical Overview

Supports enterprise SaaS products using Java, SQL, and cloud tools like AWS, with a focus on troubleshooting web and mobile applications.

Ideal Candidate

The ideal candidate is a mid-level software support engineer with 3+ years of experience in enterprise product support, proficient in Java, SQL, and troubleshooting web and mobile applications. They possess strong customer service skills and experience with Vault CRM and AWS.

Must-Have Skills

3+ years of experience in software support or sustaining roleExperience with backend development with JavaExperience with troubleshooting and debugging web and mobile appsHands-on experience with SQL queryingExcellent customer service attitudeAbility to collaborate with product engineers

Nice-to-Have Skills

Python scriptingExperience with AWSExperience with Vault CRM / Veeva Vault

Tools & Platforms

Vault CRMVeeva VaultAWS

Required Skills

JavaSQLHTMLCSSC#SwiftObjective-CTroubleshootingDebuggingSupportVault CRMVeeva VaultAWSPython scripting

Hard Skills

JavaJava DevelopmentSQLHTMLCSSC#SwiftObjective-CTroubleshootingDebuggingSupportSupport EngineeringSoftware SupportVault CRMVeeva VaultAWSPython scripting

Soft Skills

Customer serviceCommunicationInterpersonal skillsProblem-solvingAnalytical skillsPrioritizationCollaborationTroubleshooting

Industry & Role

Industry SaaS

Job Function Enterprise SaaS support and troubleshooting

Keywords for Your Resume

Sustaining EngineerJavaSQLHTMLCSSC#SwiftObjective-CTroubleshootingDebuggingSupportVault CRMVeeva VaultAWSPython scriptingCustomer service

Deal Breakers

Less than 3 years of relevant experience, Lack of Java or SQL experience, No experience with Vault CRM or AWS, Inability to collaborate with engineering teams

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