✦ Luna Orbit — IT Support & Helpdesk

System Administrator EPIC HIM Analyst - Remote, OH

at Ocean Blue Solutions Inc

📍 Anywhere Remote Posted March 16, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Full-Time
Experience entry
Exp. Years 2+ years
Education Associate's degree in Information Technology, Computer Science, or a related field
Category IT Support & Helpdesk

About this role

This role provides technical support to users, troubleshooting hardware, software, and network issues, primarily in a remote setting, ensuring smooth IT operations.

Key Responsibilities

  • Troubleshoot hardware/software
  • Support end users
  • Manage support tickets
  • Assist with network issues
  • Document solutions

Technical Overview

The environment includes Windows and macOS operating systems, ticketing systems like Zendesk or ServiceNow, remote desktop tools, and support for healthcare IT infrastructure.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with at least 2 years of experience, proficient in troubleshooting hardware and software issues on Windows and macOS, with strong customer service skills and familiarity with ticketing systems.

Must-Have Skills

2+ years technical support experienceKnowledge of Windows and macOSExperience with ticketing systemsStrong troubleshooting skillsCustomer service orientation

Nice-to-Have Skills

Certifications such as CompTIA A+ or Network+Experience with remote desktop toolsHealthcare IT experience

Tools & Platforms

ZendeskServiceNowMicrosoft OfficeRemote desktop tools

Required Skills

Help Desk SupportTroubleshootingHardware and Software SupportNetwork SupportWindowsmacOSTicketing SystemsRemote DesktopActive DirectoryMicrosoft Office

Hard Skills

Help Desk SupportTroubleshootingHardware and Software SupportNetwork SupportWindowsmacOSTicketing SystemsRemote DesktopActive DirectoryMicrosoft Office

Soft Skills

customer servicecommunicationproblem-solvingtime managementteamwork

Certifications

Required

CompTIA A+Network+

Preferred

CompTIA A+Network+

Industry & Role

Industry Healthcare IT
Job Function IT support and helpdesk
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft Office, Remote Desktop, IT support

Keywords for Your Resume

help deskIT supporttroubleshootinghardware supportsoftware supportnetwork supportwindowsmacOSticketing systemremote desktopcustomer servicehelp desk supporttechnical supporton-site supportIT techniciansupport specialist

Deal Breakers

Lack of experience with Windows or macOS, No troubleshooting skills, No customer service experience, Unwilling to work remotely, No certifications in support

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile