Position Details

Salary $65K – $80K USD / year

Type Full-Time

Experience mid

Exp. Years 3 years (or commensurate experience); alternatively 7 years relevant experience if education requirement not met

Education Associate’s degree or higher (in a related discipline)

Category System Administration

About this role

Support access services by troubleshooting and resolving issues related to Active Directory, group policies, and authentication systems. Manage access-related tickets in an ITSM tool and coordinate with IT teams, escalating to Tier 2 when needed.

Key Responsibilities

Troubleshoot and solve Active Directory issues
Troubleshoot Group policies, DNS, TCP/IP, NTFS issues
Support AD environment for authentication, authorization, and LDAP services
Troubleshoot Duo Two Factor Authentication and Multi-Factor Authentication (MFA) including PIV-I and phishing resistant tools
Document, review, update, or close tickets within an ITSM tool and follow up with customers to verify resolution

Technical Overview

Role focuses on Active Directory administration and troubleshooting plus access control security. It includes Multi-Factor Authentication (MFA) support for Duo Two Factor Authentication (DUO For Desktop and VPN Authentication) and MFA using Personal Identity Verification-Interoperable (PIV-I), as well as Remote Access Authentication (RAA) and networking troubleshooting (DNS, TCP/IP, HTTP(s)).

Ideal Candidate

The ideal candidate is a mid-level systems administrator with 3+ years supporting Active Directory environments, including Group Policy, LDAP services, and directory replication. They have hands-on troubleshooting experience for authentication and authorization issues, especially Multi-Factor Authentication (MFA) with Duo Two Factor Authentication, Personal Identity Verification-Interoperable (PIV-I), and Remote Access Authentication (RAA), using an ITSM ticketing workflow.

Must-Have Skills

Active DirectoryGroup PoliciesMulti-Factor Authentication (MFA)Duo Two Factor AuthenticationPersonal Identity Verification-Interoperable (PIV-I) technologyRemote Access Authentication (RAA)ITSM tool to create and track ticketsnetwork troubleshooting (DNSHTTP(s))troubleshoot and solve problems related to Active Directory issues

Tools & Platforms

Active DirectoryLDAPITSM toolDUO For DesktopVPN AuthenticationPersonal Identity Verification-Interoperable (PIV-I)

Required Skills

Active DirectoryGroup PoliciesDNSTCP/IPNTFSLDAPDirectory ReplicationITSM toolMulti-Factor Authentication (MFA)Duo Two Factor AuthenticationDUO For DesktopVPN AuthenticationPersonal Identity Verification-Interoperable (PIV-I)phishing resistant authentication toolsRemote Access Authentication (RAA)authenticationauthorizationtroubleshooting

Hard Skills

Active DirectoryGroup PoliciesDNSTCP/IPNTFSLDAPDirectory Replicationsecurity schema changesITSM toolMulti-Factor Authentication (MFA)Duo Two Factor AuthenticationDUO For DesktopVPN AuthenticationPersonal Identity Verification-Interoperable (PIV-I) technologyphishing resistant authentication toolsRemote Access Authentication (RAA)ticket documentationtroubleshooting access issuesauthenticationauthorization

Soft Skills

problem solvertroubleshootingdecision makinganalytical skillsstructured / team environment collaborationflexibilityadaptabilityexcellent verbal and written communication skillscommunicate to nontechnical audiencescustomer follow-upresponding to user queries

Industry & Role

Industry Government/Public Sector

Job Function Provide remote access services support by administering and troubleshooting Active Directory and authentication (MFA) systems through an ITSM ticket workflow.

Role Subtype Active Directory Admin

Tech Domains Active Directory, Cybersecurity

Keywords for Your Resume

Systems AdministratorSystem AdministratorAccess ServicesService Desk AnalystsActive DirectoryGroup PoliciesDNSTCP/IPNTFSLDAPDirectory ReplicationMulti-Factor Authentication (MFA)Duo Two Factor AuthenticationDUO For DesktopVPN AuthenticationPersonal Identity Verification-Interoperable (PIV-I)phishing resistant authentication toolsRemote Access Authentication (RAA)ITSM toolticket documentationauthenticationauthorizationtroubleshootingIT supportcommunication to nontechnical audiences

Deal Breakers

Must meet the stated education/experience requirement (Associate’s degree or higher with 3 years, or equivalent experience for 7 years total)

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Systems Administrator - Access Services

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