Position Details
About this role
This role involves supporting users of an external-facing application through helpdesk and system administration tasks, troubleshooting, and documentation in a remote setting for a defense-related organization.
Key Responsibilities
- Serve as primary support contact
- Troubleshoot technical issues
- Perform system administration tasks
- Document resolutions
- Collaborate with teams
Technical Overview
The position requires experience with system administration, security, helpdesk support, and troubleshooting, with familiarity in database updates, application configuration, and security certifications.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with 2+ years of helpdesk and system administration experience, holding an active Secret clearance and CompTIA Security+ certification. They should be skilled in troubleshooting, documentation, and working independently in a remote environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of active Secret clearance, No CompTIA Security+ certification, Less than 2 years of relevant experience, Inability to work remotely, No experience with ticketing systems
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