Position Details
About this role
This role provides technical support for hardware, software, and network issues, ensuring smooth IT operations for a performing arts organization with remote work flexibility.
Key Responsibilities
- Support help desk tickets
- Troubleshoot hardware/software
- Manage Active Directory
- Assist with network issues
- Perform data backups
Technical Overview
The position involves help desk support, system administration, network troubleshooting, and data backup management, primarily supporting Windows environments and Active Directory.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with strong troubleshooting skills, experience with Active Directory and help desk support, and the ability to work remotely providing technical assistance to users.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Active Directory or help desk support, Unwillingness to work remotely, No troubleshooting experience, No familiarity with data backup or disaster recovery
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