✦ Luna Orbit — IT Support & Helpdesk

Systems Analyst (IT)

at DaVita

Remote 💰 $78K – $119K USD / year Posted March 14, 2026
Salary $78K – $119K USD / year
Type Not Specified
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

This role involves managing QA processes for ServiceNow platform development, including testing, defect tracking, and stakeholder coordination in a healthcare IT environment.

  • Define QA standards
  • Create test plans and scripts
  • Coordinate UAT
  • Track and resolve defects
  • Maintain process documentation

Focus on ServiceNow platform, QA methodologies, test scripting, UAT, defect management, and platform governance, with experience in healthcare IT systems.

The ideal candidate is a mid-level Systems Analyst with over 3 years of experience working with the ServiceNow platform, especially in QA processes, testing, and defect management. Strong communication skills and the ability to liaise between technical teams and stakeholders are essential.

ServiceNow ExperienceQA Process DefinitionTest Script WritingUAT CoordinationDefect TrackingRequirements Analysis
ITIL Foundation CertificationPlatform GovernanceIncident Support
ServiceNowITILAutoCAD Civil 3D
ServiceNowQATest ManagementUATDefect ManagementRequirements GatheringITILPlatform Governance
ServiceNowServiceNow Certified System AdministratorITILQAQuality AssuranceTest ManagementUATDefect ManagementRequirements GatheringProcess Documentation
CommunicationVerbal SkillsTechnical ExplanationDetail-OrientedCollaboration

Required

ServiceNow Certified System Administrator

Preferred

ITIL Foundation
Industry Healthcare IT
Job Function Ensure quality and stability of ServiceNow platform through QA and testing processes
Role Subtype Help Desk L2
Tech Domains ServiceNow, ITSM, ITIL
Clearance Required None
Visa Sponsorship No
ServiceNowServiceNow Certified System AdministratorITILQAQuality AssuranceTest ManagementUATDefect ManagementRequirements GatheringProcess DocumentationPlatform GovernanceIncident SupportFunctional TestingSign-offStakeholder Communication

Lack of ServiceNow experience, No QA or testing background, Inability to coordinate UAT, No experience with defect tracking

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