Position Details

Type Full-Time

Experience mid

Exp. Years 5+ years

Education Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field

Category IT Support & Helpdesk

About this role

This role involves providing remote support for IT infrastructure, networking, and communications systems supporting enterprise environments, with a focus on troubleshooting, automation, and cloud support.

Key Responsibilities

Support infrastructure and networking
Troubleshoot complex systems
Automate routine tasks
Support cloud platforms
Maintain support documentation

Technical Overview

Supports infrastructure and networking systems using Linux, Windows, Cisco, AWS, and Azure. Requires scripting skills and experience troubleshooting complex distributed systems.

Ideal Candidate

The ideal candidate is an IT support professional with 5+ years supporting networking, Linux, and Windows environments. They are experienced with scripting, cloud platforms, and troubleshooting complex infrastructure issues remotely.

Must-Have Skills

Support infrastructurenetworkingor communications systemsExperience supporting Linux and Windows environmentsHands-on experience with networking technologiesTroubleshooting complex systemsFamiliarity with scripting languages

Nice-to-Have Skills

Experience with Cisco networking equipmentExperience with AWS or AzureSupporting distributed environments

Tools & Platforms

Cisco NetworkingAWSAzureLinuxPowerShellPythonBash

Required Skills

NetworkingLinuxWindowsscripting languagestroubleshootinginfrastructurecloud platformsCisco networkingautomation

Hard Skills

NetworkingLinuxWindowsScripting languagesTroubleshootingInfrastructureCloud platformsCisco networkingAutomation

Soft Skills

CommunicationProblem-solvingIndependenceTeamworkAdaptability

Certifications

Preferred

Cisco Certified Network Associate (CCNA)AWS Certified Solutions ArchitectMicrosoft Certified: Azure Administrator Associate

Industry & Role

Industry Information Technology

Job Function Provide remote support for IT infrastructure and network systems

Role Subtype Help Desk L2

Tech Domains Cisco Networking, Amazon Web Services, Microsoft 365, Azure, Linux, Power BI, Support Systems

Keywords for Your Resume

help deskIT supportnetworkingLinuxWindowsCiscoAWSAzuretroubleshootingsupport engineerremotesupport systemsinfrastructurescriptingautomationsupport specialistnetwork supportcloud platformssupport technician

Deal Breakers

Less than 5 years supporting infrastructure or networking, No experience with Linux or Windows support, Lack of scripting or automation skills, No experience with Cisco, AWS, or Azure

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