Position Details
About this role
This role involves supporting digital employee experience solutions by troubleshooting endpoint incidents, managing outages, and working with vendors to ensure minimal disruption. The engineer will support continuous improvements in end-user computing environments.
Key Responsibilities
- Support endpoint incident troubleshooting
- Manage outages and escalations
- Coordinate with vendors
- Implement DEX strategies
- Support reporting and analytics
Technical Overview
The technical environment includes PowerShell scripting, Microsoft Endpoint Manager, ServiceNow, Nexthink, and ITIL frameworks. The role focuses on incident resolution, system troubleshooting, and process optimization.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with 2+ years experience in endpoint incident management, troubleshooting, and digital experience solutions. They possess certifications like Nexthink Certified and are proficient in tools such as PowerShell, ServiceNow, and ITIL processes.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with incident management tools, No relevant certifications (e.g., Nexthink Certified), Unwillingness to work in a hybrid environment, Less than 2 years of related experience
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