✦ Luna Orbit — System Administration

Systems Engineer – Northeast

at Net at Work

📍 Remote, US Remote Posted March 07, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category System Administration

About this role

This role involves supporting client networks and systems remotely, troubleshooting hardware and software issues, and maintaining documentation to ensure efficient technical support.

Key Responsibilities

  • Perform remote fixes
  • Troubleshoot hardware/software
  • Coordinate with vendors
  • Maintain documentation
  • Support client networks

Technical Overview

The position requires expertise in networking, hardware/software configuration, and remote troubleshooting in Mac OS and Windows environments, utilizing ticketing platforms and vendor certifications.

Ideal Candidate

The ideal candidate is a technical support engineer with at least 2 years of experience troubleshooting networking, hardware, and software issues in Mac and Windows environments. They are skilled in remote support, documentation, and vendor certifications, with a proactive problem-solving approach.

Must-Have Skills

NetworkingTroubleshootingRemote supportHardware and software configurationTicketing platforms

Nice-to-Have Skills

Cisco MerakiMac OSWindowsClient documentation

Tools & Platforms

Ticketing platforms

Required Skills

NetworkingTroubleshootingMac OSWindowsHardware configurationSoftware configurationRemote supportTicketing platformsCisco MerakiVendor certifications

Hard Skills

NetworkingCisco MerakiMac OSWindowsTroubleshootingHardware configurationSoftware configurationRemote supportDocumentationTicketing platforms

Soft Skills

problem-solvingcommunicationteamworktime managementadaptabilitylearning mindset

Certifications

Required

Vendor certifications (e.g.CiscoAppleGoogle)

Preferred

Cisco Meraki certificationApple Certified Support ProfessionalGoogle Workspace certification

Industry & Role

Industry Technology/IT
Job Function Provide remote technical support for client networks and systems, ensuring quick resolution and documentation.

Keywords for Your Resume

Systems EngineerNetworkingTroubleshootingMac OSWindowsHardware configurationSoftware configurationRemote supportTicketing platformsCisco MerakiVendor certificationsClient documentationTechnical supportSupport visitsSupport engineer

Deal Breakers

Lack of experience with networking or troubleshooting, No relevant vendor certifications, Inability to work remotely, Less than 1 year of support experience

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