✦ Luna Orbit — IT Support & Helpdesk

Systems Technician

at Integris

📍 Clearwater, FL, US Onsite Posted March 11, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 1+ years
Education High School Diploma or GED
Category IT Support & Helpdesk

About this role

This role provides frontline technical support for end-users, handling hardware, software, and network issues, primarily through ticketing systems and direct assistance.

Key Responsibilities

  • Manage service intake
  • Troubleshoot issues
  • Document activities
  • Support onsite deployments
  • Maintain support documentation

Technical Overview

Support environment includes Windows and macOS operating systems, Microsoft Office applications, networking basics, and ticketing tools, with a focus on customer service.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with at least 1 year of experience, certified in A+ and O365 Fundamentals, capable of handling basic troubleshooting and client support tasks in an on-site environment.

Must-Have Skills

High School Diploma or GEDA+ and/or O365 Fundamentals certification or equivalent experience1+ year service-related experienceBasic troubleshooting skillsValid driver's license

Nice-to-Have Skills

Experience with client onsite deploymentExperience with service desk operations

Tools & Platforms

Helpdesk Ticketing SystemsMicrosoft OfficeWindowsmacOS

Required Skills

Helpdesk SupportTroubleshootingWindowsmacOSMicrosoft OfficeNetworkingHardwareSoftwareClient SupportTicketing SystemsA+O365 Fundamentals

Hard Skills

Helpdesk SupportTroubleshootingWindowsmacOSMicrosoft OfficeNetworkingHardwareSoftwareClient SupportTicketing Systems

Soft Skills

communicationcustomer serviceproblem-solvingprioritizationteamwork

Certifications

Required

A+O365 Fundamentals

Industry & Role

Industry Information Technology / Managed Services
Job Function Provide technical support and troubleshooting for end-user hardware and software issues

Keywords for Your Resume

Helpdesk SupportTroubleshootingWindowsmacOSMicrosoft OfficeNetworkingHardwareSoftwareClient SupportTicketing SystemsA+O365 Fundamentals

Deal Breakers

Less than 1 year of relevant experience, Lack of required certifications (A+, O365 Fundamentals), Inability to work on-site in Clearwater, FL, Poor communication skills

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