✦ Luna Orbit — Customer Success & Support

TAC Seasonal Specialist Bilingual French‑Canadian Speakers

at Superior

📍 Remote, US Remote 💰 $23 – $30 USD / year Posted March 03, 2026
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Position Details

Salary $23 – $30 USD / year
Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

About this role

This seasonal remote role involves providing bilingual French-Canadian technical support, handling customer inquiries, troubleshooting issues, and ensuring effective communication across multiple platforms.

Key Responsibilities

  • Provide technical support
  • Troubleshoot hardware/software
  • Document incidents
  • Escalate unresolved issues
  • Support inbound/outbound calls

Technical Overview

The role requires fluency in French, experience with ticketing systems like Zendesk, ServiceNow, Jira, and strong troubleshooting skills to support French-speaking clients remotely.

Ideal Candidate

The ideal candidate is a bilingual French-Canadian support specialist with experience in technical support, help desk, and ticketing systems, capable of providing high-quality remote support and troubleshooting for diverse clients.

Must-Have Skills

Fluent in French (Canadian dialect)Experience in technical support or help deskExperience with ticketing systems

Nice-to-Have Skills

Experience supporting French-Canadian customersBilingual or multilingual support experienceExposure to SaaS applications

Tools & Platforms

ServiceNowZendeskJira

Required Skills

Bilingual French‑CanadianCustomer supportTechnical supportFrench languageHelp deskInbound/outbound callsTroubleshootingTicketing systems

Hard Skills

Bilingual French‑CanadianCustomer supportTechnical supportFrench languageHelp deskInbound/outbound callsTroubleshootingTicketing systems

Soft Skills

CommunicationCultural awarenessProblem-solvingAdaptabilityReliability

Industry & Role

Industry Telecom
Job Function Bilingual French-Canadian technical support specialist

Keywords for Your Resume

French‑CanadianCustomer supportTechnical supportHelp deskInbound/outbound callsTicketing systemsFrench languageBilingual supportRemote workCultural alignmentTroubleshootingSupport coverageLanguage fluencyCustomer communicationRemote support

Deal Breakers

Not fluent in French (Canadian dialect), Lack of support or help desk experience, Inability to work remotely

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