Position Details
About this role
This role provides first-line technical support to store team members, troubleshooting hardware and software issues, and assisting with technical tasks to ensure smooth store operations.
Key Responsibilities
- Provide first line support
- Troubleshoot POS and hardware issues
- Document interactions
- Assist with hardware imaging
- Perform preventative maintenance
Technical Overview
Supports retail store systems including POS, inventory, and hardware, utilizing help desk tools and troubleshooting techniques.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with strong troubleshooting and customer service skills, capable of resolving hardware and software issues in a retail environment. They should be adaptable and able to handle high-volume support requests.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of customer service experience, No troubleshooting skills, Unwillingness to work in Brentwood, TN
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