Position Details
About this role
This role involves providing technical support for network services, performing Layer 1 diagnostics, and troubleshooting issues related to routers, switches, and wireless access points. The technician will handle incident tickets and support network performance monitoring.
Key Responsibilities
- Troubleshoot network issues
- Perform Layer 1 diagnostics
- Support network devices
- Manage incident tickets
- Monitor network performance
Technical Overview
Technical environment includes network diagnostics, SNMP, telemetry data, and network analysis tools. The support involves troubleshooting physical layer issues, device diagnostics, and incident management in a telecom setting.
Ideal Candidate
The ideal candidate is an entry-level network support technician with strong troubleshooting skills, familiar with Layer 1 diagnostics, SNMP, and network devices. They should be capable of performing real-time diagnostics and supporting network performance monitoring.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Layer 1 diagnostics, No familiarity with SNMP or network troubleshooting, Inability to work remotely, No customer service skills, Lack of basic network knowledge
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