Position Details

Type Not Specified

Experience mid

Exp. Years 1 year (preferred)

Education Not specified

Category Customer Success & Support

About this role

Technical service representative role focusing on dealer and end-user product inquiries and troubleshooting for Holley products. Works onsite in Sanford with emphasis on automotive technology knowledge and customer service.

Key Responsibilities

Responds to end-user, dealer, and distributor inquiries regarding products
Provide support in troubleshooting and determining source of customer problems
Interface with engineering to determine long-term solutions to frequent technical problems
Maintain thorough understanding of all products and automotive technology
Complete call logs, RMAs, and reports using Apex

Technical Overview

Provides troubleshooting using internal tools (Apex, bug tracker) and manuals; maintains documentation of issues and RMAs; interfaces with engineering for long-term solutions.

Ideal Candidate

The ideal candidate is a customer-service oriented technical support specialist with 1 year of experience in automotive product support, strong communication, and ability to troubleshoot product inquiries for dealers and end-users.

Must-Have Skills

None listed

Required Skills

Excellent written and verbal communication; ability to maintain concentration on the phone; availability Monday through Friday; customer service; technical support; Apex; Bug tracker; RMA; MS Excel; MS Word; MS Outlook; end-user inquiries; automotive technology knowledge

Industry & Role

Industry Automotive

Job Function Provide customer-facing technical support for Holley products to dealers and end-users

Role Subtype Technical Support Specialist

Tech Domains Networking / TCP-IP, Automotive technology

Keywords for Your Resume

Tech Service Representativecustomer servicetechnical supportApexBug trackerRMAMS ExcelMS WordMS Outlookend-user inquiriesAutomotive technology knowledgePhone supportEmail supportDealersDistributorsgas enginesdiesel engineson-sitesanfordoutbound callscall logs

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile