Position Details
About this role
Tech Support roles in Chicago across iManage and Circle, including internships and senior-level positions. Responsibilities include issue resolution, documentation, and cross-functional collaboration.
Key Responsibilities
- resolve support tickets
- document best practices
- manage escalations
- perform root-cause analysis
- mentor junior staff
Technical Overview
Cloud-focused support with AWS and GCP, scripting in PowerShell and Python, and frontend knowledge (JavaScript).
Ideal Candidate
An entry-level to junior tech support engineer with cloud and scripting skills who can resolve tickets, document processes, and assist engineers.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of cloud or scripting experience, No ability to work in Chicago, Poor communication skills
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